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In development

Find and fix faults on the systems you service.

Each fault goes from the first alert to a booked visit and a report for the homeowner.

Book a demoSee the workflows
Systems
214
Events this week
1,912
Filtered
1,874
Open issues
6

Issue tracking

An offline microinverter, low string voltage, or a battery or gateway fault each open an issue. Routine events are filtered out.

Event loglive
  1. 08:19MicroPower generation off by commandsuppressed
  2. 08:18GatewayTelemetry sync OKsuppressed
  3. 08:17MicroDevice failed to report, 15 min in daylightR-MICRO
  4. 08:16MicroAC voltage out of range, grid telemetrysuppressed
  5. 08:15MicroDevice failed to report, clearedsuppressed
Issues1 new
  • Microinverter offlineKissimmee, FL · R-MICROAssigned to Alex R.
  • Meter not reportingOcala, FL · R-METERNew

Production forecasting

You see when a system produces less than its forecast. A run of low days opens an issue.

Sanford, FL · 8.4 kW Forecast Produced
Produced
1,080 kWh
Forecast
1,181 kWh
Status
Issue opened

Customer relations

Homeowners get a text at each step, and pick a visit time from the slots offered.

M. Ortiz · Ocala, FLResolved
  1. Service Mon 08:14Issue opened: one microinverter offline. Homeowner notified by text.
  2. Service Mon 08:15Visit offered: Thu 9–11 am or Fri 1–3 pm.
  3. M. Ortiz Mon 09:02Thursday morning works.
  4. Service Mon 09:02Visit booked with Alex R. Reminder set for Wednesday.
  5. Alex R. Thu 10:40Replaced the microinverter on panel 7. System reporting again.
  6. Service Thu 10:41Issue closed. Visit summary and photos sent to the homeowner.

Service scheduling

When an issue needs a visit, it is booked into an open slot in the week.

This week6 visits
MonTueWedThuFri
Alex R.Annual checkSanfordMicro swapOcala
Jordan L.Battery faultLakelandPanel cleanClermont
Sam P.Gateway offlineMelbourneAnnual checkKissimmee

History and reports

See each system’s production, issues and visits over its whole life.

Ocala, FL · 8.4 kW · since 2022
2022
9,120 kWh
2023
11,840 kWh
2024
11,410 kWh
2025
11,690 kWh
2026
10,260 kWh
  1. Mar 2022Installed: 24 panels, 24 microinverters, gateway
  2. Aug 2023Annual check passed, firmware updated
  3. Jun 2024R-DCLOW on string B, connector replaced
  4. Nov 2026R-MICRO, panel 7 microinverter replaced

Reports for technicians and homeowners

Technicians

A technician sees the devices on the system, the rule that opened each issue and the work done on every visit.

  1. Mar 2022Installed: 24 panels, 24 microinverters, gateway
  2. Aug 2023Annual check passed, firmware updated
  3. Jun 2024R-DCLOW on string B, connector replaced
  4. Nov 2026R-MICRO, panel 7 microinverter replaced

Homeowners

A homeowner sees when the system was checked, what was found and what was fixed, in plain words.

  1. Mar 2022Your system was installed
  2. Aug 2023Yearly check: all working
  3. Jun 2024Low output found and fixed in 2 days
  4. Nov 2026One part replaced, back to full output

Integrations

Works with your monitoring platforms

  • Enphase
  • SolarEdge
  • Tesla
  • SMA
System eventslive214 systems
TimeFromCustomerEvent
09:41EnphaseM. Ortizmicroinverter offline
09:38TeslaJ. Garciabattery charging normally
09:32TeslaS. KimPowerwall back online
09:27SMAD. Leeinverter fault cleared
09:19SolarEdgeR. Brooksproducing as expected
Events today
1,912
Open issues
6
Visits this week
9

M. Ortiz: microinverter offline. Issue opened and assigned to Alex for a visit.

  • Issues
  • Visit schedule
  • Homeowner reports

  • Your systems in one list

    Enphase, SolarEdge, Tesla and SMA systems side by side.

  • Other platforms

    If some of your systems report to another platform, we can connect it.

Get early access

Service is in development. Email us for early access or a walkthrough.

Workflows
Issue tracking, production forecasting, customer relations, service scheduling, history and reports
Connects to
Projects, Sales, Estimates and Websites

Email us at

mail@toolchain.software

Tell us roughly how many systems you service and which monitoring you use.

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