The site collects two things: the emails you send us and a record of each request to the site.
1. What this policy covers
This policy covers the website at toolchain.software and the emails you send us. “We” means Toolchain. It doesn’t cover Toolchain’s products or the software we build for clients: the agreement for those explains how they handle the information you put in them.
It also doesn’t cover other websites the site links to, such as GitHub. Their own privacy policies apply. Our Terms of Use cover the rest of how you may use the site.
2. What we collect
What you send us
The site has no accounts and no sign-up forms. You contact us by email, to ask about a project, book a demo, ask for early access or ask a question. We receive whatever your email includes: usually your name, email address and company, and what you tell us about your business and the software you use.
Request logs
Our host, Cloudflare, records each request to the site, and we can view those records. A record includes details such as your IP address and the approximate location it points to, your browser and device type, the page you asked for, the page that linked you to it, and the time.
What we don’t collect
The site doesn’t use advertising trackers or analytics tools, sets no cookies of its own, and doesn’t build a profile of you as you browse. Cloudflare may set a short-lived security cookie to block automated abuse; it isn’t used to track you.
To return you to the same place when you go back to a page, the site remembers your scroll position in your browser’s session storage. That stays on your device and is cleared when you close the tab.
3. How we use it
- To reply to you, and to follow up on the project, demo or early access you asked about.
- To keep the site running and secure, and to find and fix problems with it.
- To meet our legal obligations.
5. How long we keep it
We keep your emails for as long as we’re talking with you and for a reasonable time after, unless you ask us to delete them sooner. Request logs are deleted automatically after a short, fixed period set by Cloudflare.
6. Your choices
You can ask us what information we hold about you, or ask us to correct or delete it, by emailing mail@toolchain.software.
Depending on where you live, the law may give you other rights over your information. Email us and we’ll help you use them.
The site doesn’t track you across other sites, so it works the same whether or not your browser sends a Do Not Track or Global Privacy Control signal.
7. Security
We take reasonable steps to protect the information you send us, but no website or email system is completely secure, so we can’t guarantee its security.
8. Children
The site is for businesses and isn’t directed at children under 16. We don’t knowingly collect their information. If you think a child has sent us information, email us and we’ll delete it.
9. Changes to this policy
If we change this policy, we’ll post the new version here and change the effective date at the top.
10. Contact
Questions about this policy or your information: mail@toolchain.software.